Every patient has a tale to tell, and here’s why sharing that tale is so vital: The act of writing decreases patient stress around procedures, improves provider-patient communications and provides unique data to healthcare providers to improve the patient experience. Research shows that writing about experience with surgery, a visit to the hospital, or struggles with an illness can help a patient gain a sense of control and decrease stress.1–3 And it ties in with the Joint Commission’s directive that has made patient involvement in their medical care a priority safety goal.4 read more

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Improving Patient Experience and Provider-Patient Communications

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